1. Do I need to register and why?

Yes, you need to. It is very important that you register with us to ensure we have your details accurately i.e. company name, billing address etc. It also allows you to check and edit your order details.

2. How do I search for a product?

There are two ways to search for a product.

  1. Browse the categories by clicking on each individual link i.e. coffee, tea.
  2. Search the product description or brand using the search box located at the top of the website.

3. How do I place an order?

Browse through our products. When you find the products you wish to purchase, you can click the “Add to Quote” button located below each product. You will be directed to the quotation page. You can fill up the email address and contact of the person (or yourself) you wish the quotation to be sent to. Upon completion, please  scroll down and click the “Send Your Request” button. A copy of the quotation will be sent to the email address that was inserted previously.

There are two methods to convert a quotation to a purchase order.

  1. Click on “My Account” on the menu bar. There you can view your recent quotes. Click on the “Accept” button on the next column to convert the quote to a purchase order.
  2. On the quotation page, you will be prompted to insert an email address. The particular quote will be sent to the email address you have inserted. An “Accept” button will be included together with the email. You can simply click the button without even logging in to the website. Your quotation will automatically be converted to a purchase order.

4. How to cancel an order?

You can cancel your order within 3 hours of submission. To cancel your order, you have to email our customer support team at hello@chaisang.com.my.

Monday to Thursday                                 8.30am to 4.30pm
Friday                                                       8.30am to 2.00pm
Saturday, Sunday & Public holidays             Closed

5. How do I make payment?

There are two payment methods currently available.

Credit Terms
i. Upon approval, Chaisang will offer credit terms of 30 days effective from invoice date.

Payment on Delivery
ii. Payment can be made upon delivery to our delivery personnel either by cash or credit card.

Note: Online payment through our website will be available soon.

6. What is the minimum order?

RM 200.00 for Payment on Delivery.
RM 500.00 for customers with approved credit term.

Note: We do not charge for delivery as long as you adhere to our minimum order.

7. After I place an order, how long do I wait to receive it?

Our standard timeline for delivery is within 3 working days. Please note that orders received after 2.00pm will be considered as received on the next working day. This timeline only applies to Purchase Orders which are cleared by our processing team without any discrepancies and outstanding payments.

8. If I want an item that is not on the website, what should I do?

You can submit your enquiry at our Ad Hoc page and our customer support will contact you with the details.

9. Do you deliver during weekends and public holidays?

Unfortunately, we are closed during public holidays and weekends.                                                Our opening hours are as below:

Monday to Thursday                                 8.30am to 4.30pm
Friday                                                       8.30am to 2.00pm
Saturday, Sunday & Public holidays             Closed

We deliver from Monday to Friday from 8.30am to 5.00pm

10. Can I return products after purchasing it?

Although we at Chaisang feel strongly against this no “return policy”, we are obliged to enforce it as such a policy has been placed upon us by our suppliers. Please advise your representatives to check that all goods are received in good condition at the time of delivery before acknowledging our invoice/delivery order. Please reject any unacceptable goods at this point. No returns will be accepted after our invoices/delivery orders have been chopped and signed.